SNOW MIKU 2020 Important Notices

General rules

  • Please refrain from lining up and standing by the venue on the day, night, or early morning before the event. We kindly ask for your cooperation to follow the staff’s instructions.
  • If you have symptoms such as a fever or cough, please consult with a medical institution before visiting the venue.
  • Please notify the nearest staff member as soon as possible in case of such circumstances: theft, lost properties, injury, sickness, etc.
  • The venue is expected to be very crowded. When with small children, please make sure to stay together. Announcements for individual calls cannot be made at the venue.
  • Please do not cut in line by meeting up with a friend or acquaintance already in line. You cannot secure a spot in line by leaving your luggage. If you must leave the line due to unavoidable reasons (such as using the bathroom or health conditions), please tell people around you that you will come back later.
  • There are no changing rooms for cosplayers at the venue. Also, please refrain from changing in public facilities.
  • Eating, drinking and smoking inside the venue is limited to designated spaces. Also, please refrain from drinking alcoholic beverages inside Factory Hall and Sound Lab mole.
  • Please do not occupy public areas with your belongings.
  • You cannot take home with you any item exhibited or displayed at the venue without permission.
  • We are not responsible for any disputes among visitors. In such cases, please consult between each participant.
  • To prevent accidents and ensure smooth entry for participants, please follow the staff’s instructions. Please note that participants who are considered to be in violation of the rules may be refused to enter the venue, or the event may be cancelled.
  • Please refrain from bringing large luggage such as suitcases inside Sapporo Factory Hall and Sound Lab mole.

  • All your belongings including valuable items should be kept and managed by yourself.

    *Please be aware that the number of coin lockers in the venue is limited.

    *Shipping service is not available.

  • The event may be cancelled, postponed, or have its contents, place etc. modified subject to various circumstances such as weather.
  • Media coverage, filming for TV programs, recording of images etc. will take place at the venue. Please be aware that you or any person present at the venue may appear on those recorded images.
  • There may be sections where taking photos and recording video are not allowed depending on the venue and the content. Please follow the signage at each venue as well as the staff's instructions.
  • Bringing large equipment such as large monopods, tripods, stepladders, telephoto lenses, etc. into the venue is not allowed. (except registered news media)
  • Please refrain from bringing raw leeks into the venue.

Merchandise sales

About the official merchandise sales

  • Products on sale will be in limited quantity. Please be aware that some products may be sold out.

  • Because we do not accept replacement and return of goods other than for defective items, please check carefully which item you are purchasing.

    Please contact staff about defective items with the receipt from purchase.

    Returns may not be fulfilled under certain circumstances such as a wide margin of time between purchase and return or returns at venues other than the one where the purchase was made.

    For online purchases please fill out the contact form via the online store website.

  • At Factory Hall and West 11th Street venues’ "SNOW MIKU 2019" merchandise sections, cash and credit cards (VISA / MASTERCARD / JCB / UnionPay) can be used (you cannot use electronic money).
  • For each company booth and other vending sites: please check with each booth about using a credit card when purchasing items.
  • Prices of the items sold outside the venues may be different from those shown on the official site.
  • Please note that the content of merchandise sales may be changed without any prior notice.

About purchase quantity limitation

  • The number of items to be purchased will be limited as detailed below, for items sold at "SNOW MIKU 2019" official vending sites (West 11th Street, Factory Hall). Thank you for your understanding.
  • The purchase of each item (other than randomized items) is limited to 5 items per purchase.
  • However, for "Snow Miku 2020 snow amulet", only up to 2 will be allowed per purchase.
  • For other exhibitor booths and shops selling merchandise in Sapporo Factory, please contact each booth / shop about purchase quantity limitations.
  • The above quantity restrictions may change without advance notice. For details, please refer to the guide available at the location, and the "SNOW MIKU" official Twitter.