• Event admission is free of charge.

• Please do not run inside of the venue. When in line or when entering/exiting, walk in order.

• To avoid accidents, confusion, and disease transmission, and to ensure smooth entrance for all people, please follow the instructions from staff. If you do not follow staff instructions or the rules, you may be refused entry to the venue or the event could be cancelled.

• Please do not cut in line or secure a spot in line by leaving your luggage. Meeting up with a friend or acquaintance already in line is prohibited. When you are leaving for using the bathroom or due to indisposition, make sure to inform people around you.

• If the waiting line or venue becomes crowded, we may ask for attendees to wait outside of the venue.

  Please be sure to prepare suitable rain gear and warm clothing.

• Please do not leave small children unattended. Announcements for individual calls cannot be made at the venue.

• If you are feeling unwell, please go to a medical facility for a diagnosis before coming to the venue.

• Please pay attention to your health condition, and if you feel sick inside of the venue, please inform the nearest staff member as soon as possible.

• In the event that one of your belongings has been stolen or lost, or if you suffer an injury, please inform the nearest staff member as soon as possible.

• If you find any lost items, please bring it to the event staff at the venue entrance.

• Please handle your personal belongings and valuable items at your own responsibility.

• Do not run, or stare at your smartphone while you walk in the venue to avoid unexpected accidents.

• Do not bring large luggage that could inconvenience other people.

• Please do not occupy spaces or spread belongings at the venue for extended periods of time.

• Do not take home exhibition and advertising materials.

• Please refrain from bringing raw leeks to the venue.

• There will be photo shootings, video recordings, and media interviews at each venue. Please understand that there is a possibility that you might be visible in a media-published photo or video.

• We are not responsible for any disputes amongst visitors. In such cases, please consult between each participant.

• The event may be cancelled, postponed, or have its contents and location changed subject to various circumstances such as weather conditions.

• There are no restrooms available inside of the event venue at the Wing Bay Otaru 5th Avenue 2nd floor, 3rd Avenue 2nd floor. Please use the restrooms outside of the venue. If you exit the venue to use the restroom inside Wing Bay Otaru, you will need to rejoin the line from the back.

• Please refrain from coming to the venue the day before, during the night before, or the early morning before the event. Please follow the instructions of staff.

• Entry may be limited depending on the crowd situation inside of each venue.

• Walking with items such as balloons that float overhead or while holding items above your head is prohibited at the venue, as this can obstruct the view of other guests and/or can cause accidents.

• Do not sit-down for long periods of time, or lay down inside the venue.

• The venue has been reserved for SNOW MIKU 2027, and independent events by attendants are prohibited. Please also understand that we are requested by the venue to make sure that areas around the venue and the pathways towards stations are not blocked. We kindly ask for your cooperation.

  *Regarding coverage of the event, certain registered news/interview media are exempt.

• Please note that there are no official surveys or solicitations outside of the event venue grounds.

• Please do not purchase unofficial merchandise or scalped merchandise outside of the event venue.

• Please refrain from making inquiries directly to the venue facility.

• To avoid confusion and incidents, please do not hold any fan events relating to "SNOW MIKU 2027" and Piapro characters including "Hatsune Miku" on the same day and venue of the event. (Including gatherings and events.)

• The contents of the "Important Notices" are the rules for this event. Regarding actions not mentioned, if the actions will cause trouble to other participants or if the event staff finds the actions inappropriate, you may be approached by the staff. We ask for your cooperation.

• Announcements and notices may be updated without prior notice, so please be sure to check the "SNOW MIKU 2027" official website before attending.

  SNOW MIKU 2027 official website

• Please be sure to check all notices and warnings for all related events.

  Sapporo Snow Festival official website

Cloak Room

• There will be a charged cloak room at the venue; however, please be sure to keep hold of any personal belongings.

• Cloak charge: 1 bag (approx. 90 liter) 500 JPY

  *You cannot take items in and out of the cloak. Re-entry will cost an additional charge.

  *Cloak charge is for 1 day. Any items not claimed by the end of the event closure will be disposed of.

Exiting

• Please follow all signs or staff instructions when exiting the venue.

Smoking

• Smoking is not allowed outside of the designated areas.

• For smoking areas, please check the official website of the venue.

• There are no smoking areas inside of the venue. Please use smoking areas nearby.

Alcohol Consumption

• Consumption of alcoholic beverages is not allowed inside of Wing Bay Otaru.

Cosplay

• There will be a dressing room for cosplaying at the Wing Bay Otaru 3rd Avenue 2nd floor event venue. When crowded, access will be provided in order. A time limit of approximately 10 minutes per use may be applied. Please note that the available space is limited. No costs such as cosplay registration fee, dressing room usage fee, camera registration fee, or any other will be charged to participants.

• There is no entrance dedicated to dressing room users. Please enter the venue with all other participants.

• Cosplay dressing room is open 10 AM - 4:30 PM. Entry and exit won't be available past this time period.

• We ask for your understanding and cooperation that all customers must leave Wing Bay Otaru 3rd Avenue 2nd floor event venue by 5 PM.

• Please come to Wing Bay Otaru 3rd Avenue 2nd floor event venue for using a dressing room.

• Please refrain from changing clothes at the Wing Bay Otaru bathrooms or other public facilities.

• You may wear cosplay costumes and wigs inside Wing Bay Otaru, please be considerate of others.

• Please refrain from going outside the Wing Bay Otaru facility (train station, nearby stores, etc.) while wearing cosplay costumes.

• Acts that may inconvenience other participants as well as wearing costumes that may cause discomfort are prohibited.

• Please pay particular attention to the following when inside the event venue.

• Please do not sit inside/outside the event venue or take photos in front of stores. If you wish to take photos inside the store, please ask for store's permission first.

• Please be considerate of others and make sure that other customers do not appear in the photos.

• Please do not upload photos of other customers on social media.

• Please perform cosplay on one's own responsibility. Neither the organizer nor the venue are responsible for any accidents and troubles caused by the content of cosplay.

• Costumes which entirely cover the face, and/or limit the field of vision (such as a full face cover, mask, helmet, headgear) are prohibited.

• It is prohibited to bring items which may hurt other people (such as long metallic items).

• Costumes which feature indecent exposure (revealing private parts or underwear) are prohibited.

• Participants who are considered to be in violation of the rules may be forced to cease cosplaying or to leave the venue.

About Gifts

• Regardless of individuals or corporations, we cannot accept gift bouquets for this event.

• Regardless of individuals or corporations, we cannot accept gifts for performers, exhibitors, or other related parties. Please refrain from bringing them.

Emergency Medical Services

• On the day of the event, if you are injured or feel ill, please inform the nearest staff member.

Personal Information

• Attendees' personal information may be shared with government institutions. Gathered information will be held for about a month after the event, and then discarded.

• Event Office TEL 03-5214-1020

  *Operating hours: weekdays 11 AM ~ 3 PM

• Announcements and notices may be updated without prior notice, so please be sure to check the SNOW MIKU 2026 official website before attending.

  SNOW MIKU 2027 official website

• Filming and photography are generally permitted at the Wing Bay Otaru 5th Avenue 2nd floor, 3rd Avenue 2nd floor venue. However, please note that some portions of the venue or event may prohibit filming/recording. Please be sure to follow all signage or staff instructions.

• Bringing and using any type of selfie stick, gimbals, large equipment such as large monopods, tripods, stepladders, telephoto lenses, etc. into the venue is not allowed (including usage purposes other than photography and filming).

  *except for registered news/interview media

• Please do not insert selfie sticks, cameras, etc. into restricted areas (areas separated by partitions, etc.) as it is dangerous.

• Do not shoot videos while walking since it can cause accidents

• Live broadcasts/live streaming is prohibited.

  *Except for registered media

• The scanning (including by smartphone apps) of the exhibition venue or parts of the exhibition venue is prohibited.

• When filming a person as well as posting or publishing photos and videos afterwards, please make sure the subject has consented to filming and the posting/publishing.

• Taking photos or videos of others without their consent is strongly prohibited.

• Do not use up public space for extended periods of time for filming.

• Corporations and individual business owners other than cooperating companies of this event shall not take photos or publish for their own promotion.

• To avoid accidents and confusion, and to ensure smooth entrance for all people, please follow the important notices and instructions from the staff. If you do not follow staff instructions or the rules, you may be refused entry to the venue or the event may be cancelled. The ticket is non-refundable in this case.

• The door time and show time may be changed due to unforeseen circumstances. Refunds for fees such as the ticket fee and the transportation will not be granted in such cases. We kindly ask for you understanding beforehand.

• The event may be cancelled, postponed due to various circumstances such as weather conditions.

• Transportation fees to the venue and accommodation fees are to be borne by the attendant.

• Please do not run inside of the venue. When in line or when entering/exiting, walk in order.

• Please do not cut in line or secure a spot in line by leaving your luggage. Meeting up with a friend or acquaintance already in line is prohibited. When you are leaving for using the bathroom or due to indisposition, make sure to inform people around you.

• Please do not leave small children unattended. Announcements for individual calls cannot be made at the venue.

• If you are feeling unwell, please go to a medical facility for a diagnosis before coming to the venue.

• Please pay attention to your health condition, and if you feel sick inside of the venue, please inform the nearest staff member as soon as possible.

• In the event that one of your belongings has been stolen or lost, or if you suffer an injury, please inform the nearest staff member as soon as possible.

• If you find any lost items, please bring it to the event staff.

• Please handle your personal belongings and valuable items at your own responsibility.

  *Please note that coin lockers at the venue and in its vicinity are limited in number.

• Do not run, or stare at your smartphone while you walk in the venue to avoid unexpected accidents.

• Do not bring large luggage that could inconvenience other people. Belongings and luggage (including strollers) cannot be kept with the event organizer.

• Please do not occupy spaces or spread belongings at the venue for extended periods of time.

• Do not take home exhibition and advertising materials.

• Please refrain from bringing raw leeks to the venue.

• There will be photo shootings, video recordings, and media interviews at each venue. Please understand that there is a possibility that you might be visible in a media-published photo or video.

• We are not responsible for any disputes amongst visitors. In such cases, please consult between each participant.

• The event may be cancelled, postponed, or have its contents and location changed subject to various circumstances such as weather conditions.

• Do not sit-down for long periods of time, or lay down inside the venue.

• The venue has been reserved for SNOW MIKU 2027, and independent events by attendants are prohibited. Please also understand that we are requested by the venue to make sure that areas around the venue and the pathways towards stations are not blocked. We kindly ask for your cooperation.

  *Regarding coverage of the event, certain registered news/interview media are exempt.

• Please note that there are no official surveys or solicitations outside of the event venue grounds.

• Please do not purchase unofficial merchandise or scalped merchandise outside of the event venue.

• Please refrain from making inquiries directly to the venue facility.

Smoking

• Smoking is not allowed outside of the designated areas.

• For smoking areas, please check the official website of the venue.

Alcohol Consumption

• Food/beverage consumption allowed only in designated areas. Alcoholic beverages are not allowed in the venue. Please do not come to the venue after consuming alcohol. Consumption of beverages for hydration is allowed.

About Gifts

• Regardless of individuals or corporations, we cannot accept gift bouquets for this event.

• Regardless of individuals or corporations, we cannot accept gifts for performers, exhibitors, or other related parties. Please refrain from bringing them.

Filming/Photography

• Filming, photography, and voice recording is prohibited at the live concert venue prior, during, and after the concert.

• Bringing and using any type of selfie stick, gimbals, large equipment such as large monopods, tripods, stepladders, telephoto lenses, etc. into the venue is not allowed (including usage purposes other than photography and filming).

  *except for registered news/interview media

• Do not shoot videos while walking since it can cause accidents

• Live broadcasts/live streaming is prohibited.

  *Except for registered media

• Taking photos with scanners and related devices, including scanner apps, are prohibited.

• When filming a person as well as posting or publishing photos and videos afterwards, please make sure the subject has consented to filming and the posting/publishing.

• Taking photos or videos of others without their consent is strongly prohibited.

• Do not use up public space for extended periods of time for filming.

• Corporations and individual business owners other than cooperating companies of this event shall not take photos or publish for their own promotion.

Live Tickets

• A "Live Concert Ticket" is required for each show for each attending individual. Please read notifications on the ticket very carefully and follow staff guidance at the venue.

• Preschool children cannot attend.

• Seats located at 2F seated tickets. Seated tickets require attendants to be seated during the show, and attendants are not allowed to stand while viewing.

• There is a separate 600 yen drink charge (alcohol is not available).

• Ticket purchase requires a registry of personal information. If you purchase multiple tickets, please register the personal information of your companions as well. Thank you for your cooperation.

• Entry into the venue will not be allowed in cases such as when the identity of the attendee cannot be confirmed, or in cases where the ticket is found to have been resold/given to someone else. Refunds for the ticket fee and for the transportation fees etc. will not be granted in such cases.

Entry / Reentry

• Please bring identification documents as you may be asked to verify your identity.

• A line will be formed 30 minutes before opening time, according to numbered tickets for Zepp venues. Please line up following the staff's instructions. (For 1F standing tickets only)

• Entry will begin at door time in order of the numbered tickets. (For 1F standing tickets only)

• In the case of any delays in the show starting, venue announcements and staff guidance will be made. Regardless, please arrive at the live venue with time to spare.

• Reentry is not allowed. In the case of unforeseen circumstances, please consult with a staff member at the entrance.

• Please refrain from lining up at the venue before 9 AM.

Exiting

• In order to avoid crowding, exiting will be done in controlled waves. Please wait at your seat for staff guidance.

  Please also understand that it may take time until you reach the exit. Do not run nor push while exiting.

Wheelchair Access

• Attendees in wheelchairs will be guided to wheelchair spaces. Anybody who is accompanying must have their own tickets. Due to viewing space restrictions, upon purchase of your ticket please contact below at least one week before the show.

  * Please refrain from inquiring about the contents of the show

  WESS

  MAIL:

Waiting/Viewing

• Please refrain from wearing hats, ornaments/decorations, cheering goods, etc. which may block the view of other audience members.

• The concert will be very loud, and there will be flashing lights. Please take extra care of young children and for those who may be feeling unwell.

• Jumping, standing on your seat, and bringing in your own stool to stand on are prohibited.

• The concert will be approximately 2 hours long.

Glow Sticks

• During the concert, only 1 glow stick per hand (up to 2 in total) is allowed.

• Do not wave cheering goods other than glow sticks. Ring lights within the regulations may be used.

• Excessive waving of glow sticks may cause trouble to other audience members. Be careful to not block the view of others around you when cheering.

• Use of special glow sticks (with a length of 25 cm or more, with excessive light emission, handmade/modified), flashlights, devices using batteries, light bulbs, light-emitting materials or LEDs, are restricted as they can cause inconvenience and injury to people around you, and may interfere with the production and management of the live concert.

• Prohibited Glow Sticks / Ring Lights

  • 25 cm long or more, whether it is battery-powered or not

  • Battery-powered glow sticks using any power source other than button batteries. (Including those shorter than 25 cm)

  • Glow sticks with shape and performance modifications from market standards, such as increased brightness, flashing, multiple glow sticks combined, etc.

  • Handmade devices.

  • Any other device deemed inappropriate by staff.

  *Official merchandise glow sticks / ring lights are adjusted in advance and are compliant to the above restrictions.

  *Official merchandise glow sticks from past Hatsune Miku concerts are also compliant to the above restrictions, and can be used.

Emergency Medical Services

• On the day of the event, if you are injured or feel ill, please inform the nearest staff member.

• The contents of the Important Notices are the rules for this event. Regarding actions not mentioned, if the actions will cause trouble to other participants or if the event staff finds the actions inappropriate, you may be approached by the staff. We ask for your cooperation.

• Announcements and notices may be updated without prior notice, so please be sure to check the SNOW MIKU 2027 official website before attending.

  SNOW MIKU 2027 official website