Common Items
Basic Notices
- Please do not run inside of the venue. When in line or when entering/exiting, walk in order.
- To avoid accidents, confusion, and disease transmission, and to ensure smooth entrance for all people, please follow the instructions from staff. If you could not follow staff instructions or the rules, you might be refused to enter the venue or the event could be canceled.
- Please do not cut in line or secure a spot in line by leaving your luggage. Meeting up with a friend or acquaintance already in line is prohibited. When you are leaving for the bathroom or due to indisposition, make sure to inform people around you.
- Please do not leave small children unattended. Announcements for individual calls cannot be made at the venue.
- If you are feeling unwell, please go to a medical facility for a diagnosis before coming to the venue.
- If you are feeling sick (have symptoms of a possible infectious disease), please refrain from attending the event.
- Please pay attention to your health condition, and if you feel sick, please inform the nearest staff member as soon as possible.
- In the event that one of your belongings has been stolen or lost, or if you suffer an injury, please inform the nearest staff member as soon as possible.
- Please handle your personal belongings and valuable items at your own responsibility.
- Do not run, or stare at your smartphone while you walk in the venue to avoid unexpected accidents.
- Do not bring large luggage that could inconvenience other people.
- Do not open your luggage or otherwise monopolize public spaces.
- Do not take home exhibition and advertising materials.
- Please refrain from bringing raw leeks to the venue.
- There will be photo shootings, video recordings, and media interviews at each venue. Please understand that there is a possibility that you might be visible in a media-published photo or video.
- We are not responsible for any disputes amongst visitors. In such cases, please consult amongst the parties involved.
- The event may be canceled, postponed, or have its contents and location changed subject to various circumstances such as weather conditions.
- There are no public restrooms inside the SNOW MIKU venue at Wing Bay Otaru. Please use the public restrooms of the Wing Bay Otaru facility outside of the SNOW MIKU venue.
- Please refrain from lining up and standing by the venue on the day or night before the event.
- Please do not sit down on the ground outside or inside the event venue.
- Please see the“SNOW MIKU 2023” official website before coming to the venue.
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Please see the important notices for each venue and related events.
Sapporo Snow Festival Official Website
"Hatsune Miku MAGICAL MIRAI 10th Anniversary" Official Website
Please see the important notices for each venue and related events.
Sapporo Snow Festival Official Website
"Hatsune Miku MAGICAL MIRAI 10th Anniversary" Official Website
Novel Coronavirus (COVID-19) Transmission Prevention Guidelines
Physical Condition before Arriving
- Please measure your body temperature before leaving for the venue, and attend only if your temperature reads below 37.5 degrees Celsius.
- If you have a preexisting condition or are pregnant, please consult with a physician before coming to the venue.
＜On the Day of Event＞
Entry Limitations
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If any of the following apply to you, you will be refused entry:
About Masks
- You will be refused entry if you are not wearing a mask. Even if you remove the mask for drinking water, please put the mask back on as soon as you are done.
- Please wear a mask not just at the venue, but on the way to the venue and on the way home as well.
- Please be sure to have a spare mask ready in case you lose or cannot use your current mask.
- When removing masks outside, please maintain a distance of 2m (at least 1m) from others, and refrain from engaging in conversation without a mask.
Temperature Readings At Venue Entrance
- Please comply with body temperature checks at the Wing Bay Otaru venue entrance.
- Please measure your body temperature before leaving for the venue, and attend only if your temperature reads below 37.5 degrees Celsius.
Disinfection
- Please use the disinfectant provided at each venue, as well as after using the bathrooms of either venue.
- Disinfectant will be provided at various locations within the venues. Please cooperate and clean your hands.
- High-traffic areas with hand contact will be routinely cleaned and disinfected.
Waiting Line / Inside the Venue
- Please hold distance between each other while in line.
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There will be a paid cloakroom service at the event venue. Valuable items are not accepted, please manage your valuables with your own responsibility.
Cloak fee: 1 bag (90 liter size) 500 yen
*Stored bags can not be taken in and out. The fee will be charged again if you wish to store your items again.
*Cloak fee is for 1 day. Please be sure to pick up your items before closing time. Unclaimed items will be disposed of after a certain period of time.
- Please socially distance even when in line as a party (except for parents with children).
- Please refrain from speaking loudly or shouting while inside or outside of the venue.
- Staff may intervene in situations where social distance is not being maintained or there are otherwise high risks of transmission.
- Please refrain from distributing/trading goods at the venue.
- If you refuse to comply with staff guidance, you may be asked to leave the venue or refused entry. You will not be refunded for any tickets in this case.
- Entry may be limited when the venue capacity has been reached.
Leaving the Venue
- When leaving the venue, please use the designated exits or follow staff instructions.
Smoking
- Smoking is restricted to designated smoking areas.
- For details on the status of smoking areas, please see the facilities' official websites.
- There are no designated smoking areas within the SNOW MIKU venue. Please use the designated smoking areas in the facilities outside of the venues.
Alcohol Consumption
- Alcohol consumption is prohibited inside of the Wing Bay Otaru venue.
Cosplay
- There will be a dressing room for cosplaying at the Wing Bay Otaru 6th Avenue 4th floor event venue. Please note that the available space is limited. No costs such as cosplay registration fee, dressing room usage fee, camera registration fee, or any other will be charged to participants.
- Cosplay dressing room is open 9am - 4:30pm. Please leave the room by 5pm.
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There will be a paid cloakroom service at the event venue. Valuable items are not accepted, please manage your valuables with your own responsibility.
Cloak fee: 1 bag (90 liter size) 500 yen
*Stored bag can not be taken in and out. The fee will be charged again if you wish to store your items again.
*Cloak fee is for 1 day. Please be sure to pick up your items before closing time.
- Please come to Wing Bay Otaru 6th Avenue 4th floor event venue for using a dressing room.
- Please refrain from changing clothes at the Wing Bay Otaru bathrooms, or other public facilities.
- You may wear cosplay costumes and wigs inside Wing Bay Otaru, please be considerate of others.
- Please refrain from going outside the Wing Bay Otaru facility (train station, nearby stores, etc.) while wearing cosplay costumes.
- Acts that may inconvenience other participants as well as wearing costumes that may cause discomfort are prohibited.
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Please pay attention to the following when outside the event venue.
- Please perform cosplay on one's own responsibility. Neither the organizer nor the venue are responsible for any accidents and troubles caused by the content of cosplay.
- Costumes which entirely cover the face (such as a full face cover, mask, helmet, headgear) are prohibited.
- It is prohibited to bring items which may hurt other people (such as long metallic items).
- Costumes which feature indecent exposure (revealing private parts or underwear) are prohibited.
- Participants who are considered to be in violation of the rules may be forced to cease cosplaying or to leave the venue.
- We ask for your understanding and cooperation that all customers must leave Wing Bay Otaru 6th Avenue 4th floor event venue by 5pm.
Gift Flowers/Presents
- We will not be accepting gift flowers during the event regardless of whether it is from a company or from an individual.
- We can not accept gifts for performers, exhibitors, staff (including creators) during the event.
＜Event Operation＞
Ventilation
- The venue will be constantly ventilated by its air conditioning system.
- The venue doors will occasionally be opened to allow for air circulation. Please be sure you are wearing clothes that can handle temperature differences.
Emergency Medical Services
- On the day of the event, if you are injured or feel ill, please inform the nearest staff member.
Event Staff
- Event staff will always wear a mask, and depending on their position may wear face shields and gloves as well.
- All staff and performers will maintain their health and comply with body temperature checks upon entry. Any staff members with a fever or any other symptoms will not take their stations.
Personal Information
- Attendees' personal information may be shared with government institutions. Gathered information will be held for about a month after the event, and then discarded.
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If you have attended the event and contracted COVID-19, please contact your nearest medical facility and call the number below:
Event Office: TEL 03-5214-1020
*available weekdays 11 AM to 6 PM
Changes, Cancellations/Postponements
- If there are any mandates by local or federal governments to refrain from holding the event, the event may be postponed or canceled. Regardless of government mandates, depending on the spread of the disease the event may be postponed, canceled, or have its contents changed.
The many restrictions and rules are in place to prevent the spread of infection. We will run the event to the best of our ability with the health and safety of attendees as priority. Please understand that we will require the cooperation of each individual attendee. Thank you for your understanding and cooperation.
These notices may be updated at any time. Please be sure to check the official SNOW MIKU 2023 website before coming to the venue.